In compliance with GDPR Article 6 (“processing is necessary for the performance of a contract to which the Data Subject is party or in order to take steps at the request of the Data Subject prior to entering into a contract”), We will use the Personal Data for purposes that include but are not limited to: processing any enquiries You have about Our services; verifying Your identity when You use Our services or contact Us;
obtaining information on Your credit history or that of Your business when providing a credit facility to You; understanding, processing and executing instructions You give Us in relation to the delivery of our services; delivering Our services to You; notifying You about changes to Our websites, services or terms and conditions or anything else We may be required or reasonably expected to notify You of; providing You with accurate and detailed billing for using Our services; and collecting payment, and recovering any monies You may owe to Us, for use of Our services. Other than the foregoing, we do not keep nor share your personal information.
In compliance with GDPR Article 6 (“processing is necessary for compliance with a legal obligation to which the controller is subject”), We will use the Personal Data for purposes that include but are not limited to: maintaining Our business records and accounts; meeting Our obligations to HMRC; preventing or detecting a crime, fraud or misuse of Our services, and investigating where We believe any of these have or may have occurred; meeting Our obligations under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and the London Local Authorities Act 2007; meeting Our obligations under the Data Retention (EC Directive) Regulations 2009; and providing phone number portability under Ofcom’s General Conditions.
In compliance with GDPR Article 6 (“the Data Subject has given consent to the processing of his or her Personal Data for one or more specific purposes”), if You have given and not withdrawn consent We may use the Personal Data for these purposes: to provide You with information about Our other services, offers or products that You may be interested in; and to provide You with information about third party services, offers or products that You may be interested in.
Whilst storing Your data, We will use Appropriate Technical and Organisational Measures to keep Personal Data secure and to prevent it being accidently lost, accessed or used in an unauthorised way, altered or disclosed. We will make reasonable efforts to ensure the data is accurate and up to date and will undertake to rectify any inaccuracies of which We become aware without delay. All Personal Data We store is stored in the European Economic Area.
We may monitor and record Your phone conversations with Us and use this information for training and quality purposes, to ensure any verbal instructions You give Us are properly understood, to enable Us to investigate complaints, and to meet Our legal and regulatory obligations. All recordings are encrypted and securely stored shortly after completion of the phone call and access to recordings is controlled and monitored.
We may share information with third parties: in response to properly made requests from law enforcement agencies for the prevention and detection of a crime, for the purpose of safeguarding national security or when the law requires Us to, such as in response to a court order or other lawful demand or powers contained in legislation; in response to properly made requests from regulatory bodies such as the Information Commissioners Office and Ofcom; • as part of the process of selling Our business; as part of current or future legal proceedings; and with a company who is assisting Us in providing services to You or who provides services to Us which enable Us to provide Our services to You, examples of such services being billing and financial systems, telecommunications services and customer management systems. Where We share information with other parties who provide such services, We will have contracts in place with them to ensure that they must comply with the requirements of the GDPR and any other relevant legislation to protect Your information and keep it secure.
Changes Please note that the ways in which We collect, use and protect Personal Data will be reviewed periodically and may change from time to time. We will notify You by email should such changes occur.
Contact Us If You have any questions about privacy issues, or want Us to update Your marketing preferences, or amend information. Please contact Us by email on firstname.lastname@example.org